Privacy Policy 365cuc

01 Information We Collect

365cuc collects your personal information through several channels when you use our platform. The types of information we collect are as follows:

Account Registration Information:

• Your full name as it appears on your official identification document.
• An active and reachable mobile phone number.
• A valid personal email address.
• Date of birth for age verification purposes.
• Your chosen username and password (stored in hashed form — unreadable by any party).

Identity Verification Information (KYC):

• A valid copy of your Malaysian identity card (MyKad) or passport.
• Proof of current residential address such as a utility bill or bank statement (not more than 3 months old).
• Bank account or e-wallet details used for deposits and withdrawals.

Platform Activity Information:

• Your betting history and financial transaction records within your account.
• Game preference settings, self-imposed limits, and activity records.
• Communication logs between you and our customer support team.

Technical Information:

• IP address, device type, operating system, and browser version.
• General location data (country/city level) — not precise GPS location.
• Cookie data and session identifiers for security and user experience purposes.

02 How We Use Your Data

The information we collect is used responsibly for legitimate and transparent purposes. Below is a summary table of our data usage purposes:

Your data will not be used for any purpose beyond those stated above without first obtaining your consent.

03 Sharing of Personal Information

365cuc maintains a strict policy on data sharing. We do not sell or disclose your personal information to third parties except in the following circumstances:

• Trusted Payment Processors — Minimal transaction information is shared with registered third-party payment providers that comply with PCI-DSS security standards to process your deposits and withdrawals.
• Technical Service Providers — Companies that support our platform operations, such as cloud infrastructure providers, anti-fraud systems, and analytics services — all bound by strict confidentiality agreements.
• Statutory Authorities — When required by Malaysian law, court order, or a lawful request from law enforcement authorities for the purposes of criminal investigation or AML compliance.
• Regulatory Authority — Authorities that regulate gambling and financial operations within the relevant jurisdiction.

04 Data Security & Technical Protection

Data security is at the core of the trust you place in 365cuc. We continuously invest in robust security infrastructure to protect your information from unauthorised access, data breaches, or misuse.

The technical security measures we implement include:

• 256-bit SSL/TLS Encryption — All communications between your device and our servers are fully encrypted using the latest protocols.
• Hashed Password Storage — Your password is never stored in plain text; we use the secure bcrypt hashing algorithm.
• Two-Factor Authentication (2FA) — An additional security layer to protect your account during login and high-value transactions.
• Real-Time Threat Monitoring — An intrusion detection system (IDS) that continuously monitors for suspicious activity around the clock.
• Internal Access Controls — Only employees who genuinely require access to your data are permitted to do so, based on the principle of least privilege.
• Regular Security Audits — Independent security assessments are conducted periodically by third-party experts to identify and address any vulnerabilities.

05 Cookie Usage & Tracking Technologies

365cuc uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how users interact with our platform. The following are the types of cookies we use:

• Essential Cookies — Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Preference Cookies — Stores your preferences such as language, theme, and display settings for a more personalised experience.
• Analytics Cookies — Helps us understand overall platform usage patterns (aggregated and anonymised data) for service improvement purposes.
• Security Cookies — Used to detect suspicious activity, prevent fraud, and protect your account.

You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect certain functions of the 365cuc platform.

06 User Rights Over Personal Data

As a 365cuc user, you have the following rights regarding your personal data. We are committed to fulfilling every request within a reasonable timeframe:

To exercise any of the above rights, please contact our privacy team via email at [email protected]. We will respond to your request within 14 business days.

07 Data Retention Period

365cuc retains your personal data for as long as necessary to fulfil the purpose of collection or to comply with legal obligations. The following are our data retention guidelines:

• Active Account Data — Retained for as long as your account is active and for an additional period following account closure in accordance with legal requirements.
• Financial Transaction Records — Retained for a minimum of 7 years in compliance with Malaysia's anti-money laundering legal requirements.
• KYC Documents — Retained for the duration the account is active plus the period stipulated by the regulatory body, typically 5 to 7 years.
• Communication Logs — Retained for 2 years for customer support and dispute resolution purposes.
• Technical Data & Cookies — Retained for the duration of the active session or up to 13 months for analytics cookies.

Upon expiry of the retention period, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.

08 Children's Privacy

365cuc services are intended exclusively for individuals aged 18 years and above. We do not intentionally collect or process personal information of individuals under the age of 18.

If we discover that personal information of a minor has been collected without our knowledge, we will take immediate action to delete that information and close the relevant account.

09 Third-Party Links & Services

The 365cuc platform may contain references to third-party services such as game providers, payment processors, and infrastructure providers. Each of these third parties maintains its own privacy policy, separate from ours.

Key things you need to know:

• 365cuc is not responsible for the privacy practices of any third parties we work with, even if they are platform partners.
• All third-party payment processors we use are selected based on strict security standards and must comply with the data protection agreements we have established.
• Only the minimum data required is shared with third parties, in line with the principle of data minimisation.

We encourage you to read the privacy policy of each third-party service you use alongside the 365cuc platform.

10 Privacy Policy Amendments

365cuc reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business needs. We are committed to notifying you of any significant changes through the following means:

• In-platform notifications when you log in following any amendments.
• An email to the address registered in your account at least 7 days before the changes take effect.
• Update the "Last Updated" date at the top of this page.

Continued use of the 365cuc platform after the effective date of any amendments constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account before the amendments take effect.

11 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how 365cuc handles your personal data, our privacy team is ready to assist. We take every privacy inquiry seriously and will respond within the stipulated timeframe.

You may reach us through the following channels:

• Privacy Email: [email protected]
• Live Chat: Available 24/7 via the support button at the bottom right corner of the platform.
• Response Time: We will respond within 3 business days for general enquiries and 14 business days for formal data rights requests.